CRM Software for Customer Service & Call Centres in Germany
We build custom service CRM for support and contact centre teams measured on resolution, not pipeline. Omnichannel case management, SLA-driven queues and routing, agent desktop with full customer context, and telephony integration — so agents stop alt-tabbing between five systems mid-call.
( Was Sie erhalten )
Entwickelt für Customer Service & Contact Centres
Omnichannel cases
Email, chat, phone and social captured as one case thread against one customer record.
SLA & queue routing
Priority, skills-based routing and escalation with SLA clocks agents and managers can see.
Agent desktop
Single screen with customer history, orders and entitlements so the context is already there.
Telephony & CTI
Screen pop, click-to-dial, call logging and recording links tied to the case.
Service analytics
First-contact resolution, handle time, backlog and CSAT by queue, agent and channel.
( FAQ )
Fragen, beantwortet
Can it integrate with our telephony platform? add
Yes — screen pop, click-to-dial, call logging and recording links against the case. CTI integration is usually where the biggest handle-time savings come from, so it is worth doing properly rather than as an afterthought.
Does it handle SLAs and escalation? add
Yes. Multiple SLA policies by customer tier, product or channel, with pause rules, breach warnings and automatic escalation paths.
Can agents see order and billing history? add
That is the point of building it custom. We integrate your ERP, order and billing systems so the agent desktop shows entitlements and history rather than making the customer repeat themselves.
( Nächster Schritt )
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