Privacy Policy

1. Introduction

Silver Hamster ("we", "our", or "us") operates globally and is committed to protecting the privacy and security of your personal data. This Privacy Policy applies to all users of our website and services worldwide, regardless of your location.

This policy complies with applicable data protection laws including, but not limited to, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the UK Data Protection Act 2018, Brazil's Lei Geral de Proteção de Dados (LGPD), India's Digital Personal Data Protection Act (DPDPA), and other applicable regional regulations.

2. Data Controller

Silver Hamster is the data controller responsible for your personal data. If you have questions about this policy or our data practices, contact us at:

• Email: [email protected]
• Website: Contact Us

3. Information We Collect

3.1 Information You Provide

• Contact Information: Name, email address, company name, and phone number when you submit a contact form or request a consultation.
• Communication Data: Messages, feedback, and other content you send us through our website or email.
• Newsletter Subscriptions: Email address when you subscribe to our newsletter.

3.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Network Data: IP address (anonymized where required by law), approximate geographic location (country/region level only).
• Cookies and Similar Technologies: We use cookies and similar tracking technologies. See our cookie preferences for details.

3.3 Information from Third Parties

We may receive information about you from third-party services such as analytics providers, advertising partners, or social media platforms, only where you have consented to those third parties sharing your data.

4. How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To respond to your inquiries, provide consultations, and deliver our services.
• Communication: To send you relevant information about our services, updates, and newsletters (with your consent).
• Website Improvement: To analyze usage patterns and improve our website's functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect against fraud, unauthorized access, and other security threats.

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), UK, and other jurisdictions requiring a legal basis, we process your data based on:

• Consent: Where you have given clear consent for us to process your personal data (e.g., newsletter subscriptions).
• Contractual Necessity: Where processing is necessary to fulfill a contract or take steps prior to entering a contract with you.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation.

6. Data Sharing and Transfers

6.1 Third-Party Service Providers

We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 International Data Transfers

As a global company, your data may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Binding Corporate Rules where relevant
• Your explicit consent where required

6.3 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. This applies globally, including under the CCPA's definition of "sale."

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (see our Data Deletion page).
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
• Right to Non-Discrimination: Exercise your rights without receiving discriminatory treatment (CCPA).

To exercise any of these rights, please contact us at [email protected] or visit our Data Deletion Request page.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences (e.g., dark mode, country selection).

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions: Retained for up to 2 years after your last interaction.
• Newsletter subscriptions: Retained until you unsubscribe.
• Analytics data: Retained in anonymized/aggregated form for up to 26 months.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL)
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

12. Region-Specific Provisions

12.1 European Economic Area & United Kingdom

If you are located in the EEA or UK, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

12.2 California (CCPA/CPRA)

California residents have additional rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale or sharing of personal information. We do not sell or share personal information as defined under the CCPA.

12.3 Brazil (LGPD)

If you are located in Brazil, you have rights under the LGPD including the right to confirmation of processing, access to data, correction, anonymization, portability, and deletion.

12.4 India (DPDPA)

If you are located in India, your personal data is processed in accordance with the Digital Personal Data Protection Act and applicable rules. You have the right to access, correct, and erase your data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Contact Form: silverhamster.com/contact