Cancellation/Refund Policy

Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of services are exempt from being refunded. Non refundable services such as purchase of 3rd party services or products that are required for development cannot be refunded.

Additional non-refundable items:

  • Gift cards
  • Purchase of Theme or Template
  • Purchase of 3rd party services
  • Guest Post Services
  • SEO Services

To complete your refund, we require a receipt or proof of purchase.

Please do not resell the product or services to someone else.

There are certain situations where only partial refunds are granted: (if applicable)

  • SEO Services
  • Guest Posting
  • Website Design and Development

Any item that is refunded more than 10 days after delivery

Refunds (if applicable)
Once you have applied for a refund, we will send you an email to notify you that we have received a refund request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact[at]silverhamster.com

Sale products or services (if applicable)
Only regular priced products or services may be refunded, unfortunately sale products or services cannot be refunded.

Revisions (if applicable)
We only grant revisions in products or services if there are any bugs or issues. If you need to apply for revisions, send us an email at contact[at]silverhamster.com